Plans, coordinates, and oversees the timely administration and oversight of safe and reliable public transportation services for PSTA’s contracted paratransit (DART) and Transportation Disadvantaged (TD) programs, travel training, and on-demand pilot programs. Ensures legal compliance and supervises Mobility staff and their workflow.
Supervise PSTA’s Mobility staff and workflow, including eligibility determination and recertification, communications, compliance, quality assurance, and data management.
Administer the DART, TD and pilot programs to ensure full compliance and reaching performance goals. Stay abreast of relevant legal and policy changes.
Assist in the development of contract specifications and relations.
Receive and resolve service complaints.
Prepare and submit daily, monthly, and year-to-date operational statistics and reports.
Oversee services provided by contractors, including field visits. Hold contractors to high standard of contract compliance and customer service. Take corrective action as necessary.
Conduct special projects as assigned.
Maintain knowledge of departmental processes and workflow, and train employees as needed.
Responsible for actively supporting implementation of PSTA's EEO Program, and equitably administering all Authority policies and procedures.
Report to work as an “essential employee” in emergency situations or disasters, acts or nature, or major incidents.
Education: Associates’ Degree or higher required in related field. An equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and ability to effectively perform the functions of this position may be considered.
Experience: Three years’ experience coordinating transportation or other vital services. Two years’ experience in contract compliance, recordkeeping, program administration, and/or service coordination. Experience supervising and training people. Experience making decisions, and engaging in external communication. Previous experience working with seniors, individuals with disabilities, and/or low income individuals is required. Must be computer literate, with excellent skills in MS Excel and Word. Experience with vendor, contract, or grant management.
Preferred Experience: Resolving complaints with customers with disabilities, seniors, and low income individuals; experience in ADA paratransit or Transportation Disadvantaged administration.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of: The Americans with Disabilities Act of 1990. Paratransit service requirements. Principles of supervision and service coordination. Data analysis.
Skilled in: Resolving conflicts, meeting deadlines, working under pressure, organization and record-keeping techniques. Attention to detail. Verbal and written communication skills.
Abilities: Ability to think critically, problem solve, and make decisions in an efficient, effective, and confidential manner. Use good judgment to prioritize tasks and in applying policies and procedures in complex situations. Establish and maintain effective working relationships. Monitor workflow and adjust as needed.
PSTA is an Equal Employment Opportunity Employer.