Provide strategic direction on new and innovative information technologies to benefit the organization and the community that we serve.
Direct the projects and activities of the Information Technology Department. Prepare department objectives, monitor progress and develop strategies to ensure attainment. Provide policy direction, review and monitoring of the Authority’s policies and procedures relating to information technology and telecommunication. Represent the agency in regional transit initiatives and meetings.
Plan, direct and coordinate the activities necessary to ensure that the projects and activities of the Information Technology Department are successfully accomplished.
Coordinate with stakeholders to define business and system requirements. Develop and implement long range and short range information technology plans and activities to support and maintain a variety of information technology, telecommunications, networking, operating systems, computer operations and software review.
Administer cost effective solutions in design and selection of hardware and software products for the Authority’s departments as it pertains to the overall information technology plans.
Direct technical support for users.
Develop, supervise and evaluate work of support staff and make decisions regarding the hiring, promotion and discipline of staff. Provide technical and project management leadership and management to staff and others.
Ensure staff has training on the information technologies supported by the Department such that the staff become subject matter experts.
Develop and maintain IT policies and procedures to ensure protection of assets and data security.
Prepare, monitor and control department operating and capital budgets. Assist other departments in reviewing, analyzing, consulting, and capturing IT-related items to include within the budget process.
Assess computer and software training needs of users. Coordinate with the HR Director and department heads to determine what IT-related training programs are available through local training resources.
Develop and ensure the viability of a IT Emergency Plan with the Authority’s Hurricane and Emergency Plan to protect the network and data.
Responsible for all information technology project management including developing and mentoring project manager skill sets within the department to ensure proper planning, implementation, and timely project completion within budget. Perform post implementation support either directly or through the vendor, and monitoring to ensure usage of the technology.
Responsible for actively supporting implementation of PSTA's EEO Program and equitably administering all Authority policies and procedures.
Report to work as an “essential employee” in emergency situations or disasters, acts of nature or major incidents.
Education: Must have a minimum of a Bachelor’s degree from an accredited college or university in Computer Science, Business Administration, Information Technology or related fields.
Experience: Must have at least ten years' experience in Information Technology related fields with five (5) years’ experience in increasingly responsible management positions. Transit experience is preferred. Equivalent combination of education and experience will be considered.
Knowledge, Skills, and Abilities
Knowledge of: Maintain knowledge and awareness of current technological developments in the fields associated with information technology and telephony.
Skilled in: Interpersonal relationships; delegation of responsibilities, problem-solving, and in coordinating all the activities associated with the operation and support of highly integrated information systems. Examples include enterprise system software, AVL, Hastus, DVRs, GFI, SEON and Bosch Camera Systems, Phone Call Management, Electronic Fare Collection Systems, and network management systems.
Abilities: Establish and maintain effective working relationships with all levels within the organization; exercise sound judgment; recognize problems and implement solutions; demonstrate innovative technology solutions while maintaining cost; develop and motivate staff; represents the Authority in professional-related organizations and functions. Communicate effectively with departmental staff, Authority employees, Board of Directors, County and City Agencies, vendors, and other government staff both orally and in writing.
PSTA IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER