Under general direction, manage, plan, and organize the activities and staff of the Fleet Service Division. This position will supervise the daily operations of the Service Lane during the hours of 6pm-2:30am Monday-Friday, so that the fleet appearance will be kept in a state of operating excellence for the riding public. Ensure fleet service cleaning operations meet and are in compliance with federal, state and local laws and regulations and policies. Other duties include representing the Maintenance Department, observing and analyzing work practices, encouraging positive changes, resolving problems and operations issues, coordinating with staff and other departments.
Provide direction and manage the operation and staff of the Fleet Service Division by setting goals and objectives, ensuring compliance with policies and procedures, and by establishing performance and financial standards.
Hire, train, supervise, evaluate, and discipline fleet service maintenance staff. Inspect employees’ work and evaluate performance through personal quality control checks. When necessary, work with employees to correct deficiencies, implement discipline procedures, and recommend employee terminations.
Develop, review, approve and implement policies and procedures for vehicle cleaning, ongoing fuel and fluid management, staff training, and related operational activities. Responsible for meeting safety requirements, operational efficiency, and financial and managerial objectives.
Establish quality controls and standards to ensure that vehicle servicing practices meet and/or exceed Original Equipment Manufacturer (OEM) and industry standards.
Assist staff in maintaining all documents, maintaining training and technical libraries, coordinating efforts with other departments, serving on committees, and attending meetings.
Implement and maintain a fleet service employee training program to provide needed technical skills for current and new hire employees. Participate in the development and delivery of employee training, for example bloodborne pathogen and forklift training.
Manage the testing, evaluation, and performance reporting of new products and technologies, including performance standards, quality assurance, and analysis of potential equipment and component failure.
Research maintenance issues and determine effective courses of action.
Assist in the preparation of the Fleet Service Maintenance budget, administer the budget, and track and minimizes expenditures.
Prepare and/or coordinate with other departments any documentation required in support of the FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc..
Perform other related duties as assigned.
OTHER JOB FUNCTIONS
Report to work as an “essential employee” in emergency situations or disasters, acts of nature or major incidents/accidents.
Maintain good communication with Maintenance employees and other staff to ensure effective functioning of the Fleet Service Maintenance Division.
Participate in various labor/management committees and projects, and participate in problem solving, grievance resolution, and other related labor relations activities.
Interact with other transit agencies, governmental agencies, community organizations and the public regarding transit maintenance matters.
Investigate, document and report vehicle/equipment damage from misuse, accidents or other causes and coordinate actions with the Safety, Security, & Training Department.
Maintain manual and computer-based records of vehicular/equipment mileage, hour, fuel and maintenance records.
Prepare and submit routine, recurring and special reports to management on vehicle/equipment utilization.
Provide support on controversial positions or the negotiation of sensitive issues.
Responsibilities may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary.
Special projects are managed with minimal oversight and assignments being reviewed upon completion.
Report vandalism. Report threats and vulnerabilities of vehicle storage facilities. Report any security concerns. Ensure compliance with applicable laws and regulations. Maintain work area in a clean, safe, and orderly condition. Promote high standards of safety and good housekeeping methods in the operation of the fleet service maintenance division.
Education: Associate’s degree or equivalent from an accredited college, technical business, vocational, or correspondence school. Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education.
Experience: At least one year supervisory or leadership experience. Experience developing and delivering training. Experience with the principles of Interaction Management and Emotional Intelligence for leaders. Experience with the principles of materials management. Must be familiar with repair parts procurement and inventory control procedures and requirements.
License: Must possess and/or obtain Class B Commercial Driver's License with air brake endorsement within two (2) months of hire.
General Software Applications: Advanced skills utilizing word processing, spreadsheet, presentation and database software, and specialized software related to functional areas to include but not limited to: MS Windows, MS Internet Explorer, MS Office (Word, Excel, Access, Power Point, Outlook), Maintenance Management Software
Principles and practices for operation, servicing, maintenance and management of a vehicle/equipment fleet.
Principles and practices of mathematical and basic statistical modeling. budget and capital planning administration. supervision, training, employee and organizational development, leadership, team building, motivation and conflict resolution.
Principles and practices of manual and computer-based record keeping.
Coordinating and scheduling the dispatch, operation, servicing, maintenance and management of a vehicle/equipment fleet.
Business report writing.
Pertinent local, state and federal laws, rules and regulations. industrial safety rules. production and quality control procedures and methods. current laws, regulations, and developments in areas related to maintenance. mandated State and Federal requirements.
Safety rules and procedures, regulations, and laws governing public transportation.
Modern office systems, database and spreadsheet software.
Preparing and submitting routine, recurring and special reports to management.
Effective communication, presentation, and facilitation methods and practices. proper English usage, spelling, grammar, and punctuation.
Pertinent hand tools, special tools, and test equipment used in vehicle and equipment maintenance.
Principles and practices of employment training and development.
Accident investigation techniques.
Filing and document storage and retrieval methods.
Customer service principles.
Supervision and motivation principles.
SKILLS & ABILITIES
Motivate, supervise and direct the work of managerial, professional, technical, and clerical staff responsible for a large complex maintenance program. Must possess the ability to evaluate employees and delegate work assignments.
Independent judgment and decision-making.
Advanced ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents.
Ability to deal with a system of real number. and practical application of fractions, percentages, ratios/proportions and measurement.
Plan, design and implement training programs and assess effectiveness.
Plan, prioritize, assign, supervise, and review work of staff.
Handle all internal and external contacts with courtesy, diplomacy, and tact.
Evaluate business and operational activities to assess training needs.
Read, analyze, and interpret PSTA policies, professional journals, technical publications, and government regulations.
Write clear and effective reports, business correspondence, and procedure manuals.
Effectively present information and respond to questions from groups, managers, customers, and the public.
Deal with difficult people and situations.
Learn agency and departmental operating policies, procedures, systems, methods, and tasks.
Learn system processes related to department and job functions.
Extract statistics and written information from reports and transfer to other documents.
Comply with random drug testing provisions for safe-sensitive classifications as required.
Noise level is usually loud--multiple diesel engines, pneumatic tools, etc. Must wear ear protection when operating some equipment. Regular exposure to outdoor weather extremes. Regular exposure to diesel fumes. Regular exposure to wet, humid conditions. Regular exposure to dust and dirt. Regular exposure to chemical cleaning agents (mixed with water).
PSTA offers great training and career development opportunities. Learn more here: PSTA Professional Development
PSTA is an Equal Employment Opportunity Employer. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.
PSTA complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. If you have a disability that requires accommodation during the application or interview process, please call Human Resources at 727-540-1854.
PSTA is a Drug-Free Workplace.